shipping

Juci Roots will ship and insure all products with USPS First Class or Priority Mail. Every order will have an assigned confirmation number to keep track of shipping. If you have special shipping needs please email us at [email protected] to specify.

Orders placed during the holidays, during a promotion, or weekends will be processed and shipped the following week. Allow 5-7 business days after payment is made for your Juci Roots products to be shipped. 

 

If the address you provide is incorrect and your was package has shipped, you will be responsible for the reshipping fee. 

Return Policy

We do not accept returns at this time. 

Lost/Missing Contents/Stolen Packages

If a package has been lost, missing contents, or stolen, please contact your mail carrier and file a dispute. 

  • USPS Customer Service Contact Number: (800) 275-8777

Undelivered Packages

If a package is returned or undelivered, we will contact you by email to verify the address. If the order was shipped, and the provided recipient address was incorrect, the purchaser will be responsible for shipping costs.

Exchanges 

We want you to love your products. If they are unsatisfactory, send an email to [email protected]

Incorrect Items

If the items received do not match your order, contact us at [email protected] within 7 business days of delivery.  We will supply a return label for the product that has been incorrectly shipped to you. Incorrect items must be returned UNOPENED and UNUSED.  After items are received, the correct order will be shipped out within 3-5 business days.

Damaged Items

If excessive damages have occurred to your shipment:

 

Within 7 business days of delivery, take a photo of the damages and send them to [email protected]

Cancellation Policy

Orders must be canceled BEFORE products are shipped out.

FAQS

WHAT ARE THE INGREDIENTS?

Refer to the Conditioner Ingredients and Butter Ingredients Pages.

I BOUGHT JUCI ROOTS FOR A DISCOUNT PRICE AT A LIVE EVENT. CAN I PURCHASE FOR THE SAME PRICE?

No. Unless Juci Roots is promoting a sale, coupon, or special, the full price is listed in the product store.

DOES JUCI ROOTS OFFER WHOLESALE PRICING?

Yes. Please contact Juci Roots at [email protected] for more details and pricing.

ARE YOUR PRODUCTS TEAR-FREE?

No, our products are not tear-free.

DO YOU HAVE NUT ALLERGIES? IF SO,DO YOU HAVE ANY PRODUCTS THAT CONTAIN NUTS?

Sweet Almond Oil and Coconut Oil are main ingredients. You can check the ingredients for each of our products on the Conditioner Ingredients and Butter Ingredients pages. 
 

IT IS REALLY FOR ALL HAIR TYPES?

Yes. Hair is hair. It all takes the same vitamins to thrive. However, uses can vary by hair type. Read product label for more details.

DO YOU ACCEPT REFUNDS?

No. For sanitary purposes, ALL SALES ARE FINAL. Please refer to the Return Policy.

MY SPRAYER FEELS CLOGGED. WHAT DO I DO?

Make sure the sprayer is UNLOCKED! Right under the nozzle, the is a button that says "Lock" on one side, and "Unlock" on the other.

DO YOU DO LOCAL PICK UP IF I WANT TO BUY PRODUCT?

Yes. Local pick up can be arranged by emailing [email protected]. Online prices apply. Coupon codes are not redeemable.

DO THE CREAMS COME IN A BIGGER SIZE?

Yes!  2oz and 8oz creams are available.

DO YOU SHIP INTERNATIONALLY?

Yes, we currently do ship internationally, including Canada. We ship to all 50 United States and its territories as well. Customer pays for shipping costs for all internationally sales.